Customer Service · Odoo Field Service
Odoo Field Service
Odoo Field Service is mobile-first dispatch + work-order management for crews on-site. Field technician sees the day's jobs on their phone, captures time-stamped photos, takes signatures, and invoices on the spot. Replaces ServiceTitan, Jobber, and Housecall Pro at mid-market scale.
Book a free 30-min auditWho Odoo Field Service is for
- ✓HVAC, plumbing, electrical, and home-services crews
- ✓Equipment service and installation companies (commercial)
- ✓Facility maintenance teams running scheduled work
- ✓Teams replacing ServiceTitan, Jobber, Housecall Pro, or FieldEdge
Top features
Dispatch board
Drag-and-drop schedule by technician and time slot. Filter by skill set, location, or job type. Reassignment in seconds when a tech calls out.
Mobile work orders
Technician sees today's jobs on their phone. Job details, customer info, prior service history, parts list. Offline-capable for low-connectivity locations.
Time-stamped photos
Photos captured during the job tag the time, location, and which step they're documenting. Builds an audit trail for before/after, defects, and completed work.
Signature capture
Customer signs on the technician's device at job completion. Signature attaches to the work order; PDF auto-emailed to the customer.
Route optimization
Route between today's jobs optimized for drive time. Updates as jobs added/removed. Integrates with Google Maps + Waze for turn-by-turn.
Parts and inventory at the truck
Each truck has its own inventory location. Parts consumed on a job decrement the truck stock. Auto-replenish from warehouse when truck stock crosses threshold.
Invoicing on site
Technician generates invoice on the device, customer signs, payment captured via Stripe Terminal or mobile reader. Posts to accounting immediately.
Recurring service contracts
Maintenance contracts auto-spawn work orders on schedule (quarterly inspection, annual PM). Contract revenue tracked separately from spot work.
Representative use cases
HVAC service company
Dispatcher schedules 30 jobs/day across 8 techs. Each tech sees jobs on the phone with parts list. Time-stamped photos of equipment, signed invoice, payment captured on site.
Commercial equipment service
Equipment manufacturer's service arm. Recurring quarterly PM contracts auto-generate work orders. Customer portal shows scheduled visits and signed completion reports.
Facility maintenance
FM company managing 50 commercial properties. Tickets from property managers via portal create work orders. Skill-based routing finds the right technician.
Pricing
Odoo license
Odoo Custom tier ($46.80/user/mo) required for Field Service + mobile + dispatch.
Octura implementation
Octura Field Service implementation: $11K–$35K depending on crew size, dispatch workflow, truck-inventory complexity, and mobile-payment integration. Typical timeline 6–11 weeks.
Common integrations
- Google Maps + Waze for routing
- Stripe Terminal for on-site card payments
- QuickBooks for accounting (if not using Odoo Accounting)
- Twilio for SMS appointment reminders to customers
- Sentry-style monitoring for technician device health
Related Odoo apps
Ready to scope an Odoo Field Service deployment?
Book a free 30-minute audit. We'll walk through your current stack, identify the gaps Odoo Field Service closes, and propose a fixed-fee implementation timeline.
Book a free 30-min auditOdoo Field Service FAQ
01Can Odoo Field Service replace ServiceTitan?
For mid-market service companies (5–50 techs), yes. Odoo covers dispatch, mobile work orders, route optimization, signature, and on-site invoicing at a fraction of ServiceTitan's per-user cost. ServiceTitan still wins for large home-services franchises with very deep call-center integration and brand-specific marketing features. Odoo wins where you want field service unified with accounting, inventory, and CRM.
02Does Odoo Field Service work offline?
Yes. Mobile work orders cache locally; technicians can capture time, photos, signatures, and parts consumed during connectivity drops. Syncs when the connection returns.
03Can we run truck-by-truck inventory?
Yes. Each truck is its own inventory location in Odoo. Parts consumed on a job decrement that specific truck. Auto-replenish rules trigger transfers from the central warehouse to refill trucks.
04How does on-site payment work?
Stripe Terminal or mobile card reader integrated with Odoo POS / Sales. Technician initiates payment on the tablet/phone; customer taps card. Receipt emailed; invoice posted to Odoo Accounting immediately.