Productivity · Odoo Discuss
Odoo Discuss
Odoo Discuss is internal chat plus threaded comments on every Odoo record. Channels, DMs, mentions, file attachments, and discussions that stay tied to the customer, order, or project they reference. Best for teams who want their comms next to the work instead of in a separate Slack tab they forget to check.
Book a free 30-min auditWho Odoo Discuss is for
- ✓SMB ops teams replacing Slack or Microsoft Teams for internal comms
- ✓Sales teams discussing deals in-context with the opportunity record visible
- ✓Customer-service teams that need backstage chat threads attached to tickets
- ✓Distributed teams who lose context jumping between Slack and the ERP
Top features
Channels and DMs
Public, private, and direct channels with role-based membership. Pinned messages, channel descriptions, and per-channel notification settings.
Threaded record discussions
Every Odoo record has a discussion thread, the customer, the SO, the ticket. Mentions notify the right people. Comments stay with the record forever.
Mentions and notifications
@user, @channel, @here mentions. Configurable per-channel notification levels, all, mentions only, or muted. Mobile push and email digests for offline users.
File attachments and previews
Drag-and-drop files into channels or threads. PDF, image, and document previews inline. Files searchable via global search.
Voice and video calls
One-click voice and video calls from any channel or DM. Screen sharing for support sessions. Calls can be initiated from a record's discussion thread.
Search across history
Full-text search across channels, DMs, and record discussions. Filter by author, date, channel, or attachment type. Results highlight matched context.
Bots and automations
Built-in OdooBot announces record events (new high-value opportunity, escalated ticket, low stock alert). Custom bots via Odoo Studio for team-specific signals.
Mobile app
iOS and Android apps with push notifications, offline message queue, and full chat history. Background sync for record discussions.
Representative use cases
Deal coordination
AE flags a deal in the #revenue channel, sales engineer chimes in on technical scope, finance weighs in on terms, all visible from the opportunity record's discussion thread. New team members can read the deal's history without scheduling a knowledge transfer.
Helpdesk backstage
Agent escalates a tricky ticket and pings a senior engineer in the ticket's discussion thread. Engineer adds a backstage note (invisible to the customer) explaining the workaround. Agent replies to the customer with the resolution, history is preserved on the ticket.
Floor-team announcements
Manufacturing lead posts shift announcements in the #shopfloor channel, with attached production schedule PDFs. Operators acknowledge via emoji reaction, late-shift hands see the announcement on login.
Pricing
Odoo license
Included in both Odoo tiers. Standard ($24.90/user/mo) and Custom ($37.40/user/mo) both ship Discuss as core functionality.
Octura implementation
Octura Discuss enablement: $2K–$5K. Includes channel taxonomy design, notification policy, bot configuration, and migration of pinned messages or files from Slack/Teams. Typical timeline 1–2 weeks.
Common integrations
- Every Odoo module (auto-attached discussion threads on records)
- Email (replies to record notifications post back to the discussion thread)
- Calendar (meeting reminders in DMs)
- Odoo Knowledge (paste-to-share article previews)
- Mobile (iOS and Android with push)
Related Odoo apps
Ready to scope an Odoo Discuss deployment?
Book a free 30-minute audit. We'll walk through your current stack, identify the gaps Odoo Discuss closes, and propose a fixed-fee implementation timeline.
Book a free 30-min auditOdoo Discuss FAQ
01Can Discuss replace Slack for our 30-person team?
For internal comms tied to Odoo work (sales, ops, customer service), yes, the context advantage is real. For cross-functional teams with heavy non-Odoo work (engineering, design), Slack remains stickier because of its app ecosystem. Many teams keep Slack for engineering and adopt Discuss for the operating side of the business.
02Does Discuss have voice and video calls?
Yes, one-click voice and video from any channel, DM, or record discussion. Screen sharing supported. For larger meetings, integrate with Google Meet or Zoom (calendar links embed in Discuss messages).
03How does the record-discussion thread work?
Every Odoo record (customer, SO, ticket, project, employee) carries its own discussion thread. Messages there stay with the record, searchable forever, visible to anyone with access. Internal notes (backstage) are separate from customer-facing messages.
04Is there a mobile app?
Yes, iOS and Android with push notifications, offline message queue, and full chat history. Record-discussion threads work the same on mobile, you can comment on a customer or close a deal from your phone.