About the role
You are the human thread that keeps 20-30 post-go-live clients succeeding with Odoo. Quarterly business reviews, roadmap conversations, health scoring, upsell spotting, and being the honest voice when something isn't working. Success looks like: 95%+ logo retention, expansion revenue on 30% of the book, and NPS above 60.
What you'll do
- Own a book of 20-30 post-go-live clients — quarterly business reviews, monthly check-ins, ongoing trust-building
- Maintain client health scoring — usage telemetry, support-ticket patterns, champion-user sentiment
- Spot expansion opportunities (new modules, more users, new entities) and qualify them into proposals
- Catch churn signals early — declining usage, champion turnover, budget freeze — intervene before renewal season
- Lead renewal conversations: business case for staying, multi-year terms, price increases when justified
- Translate client feedback into product/feature requests for Octura + OCA where relevant
- Partner with delivery on post-go-live gate reviews — was hypercare enough? Does the client need a second wave?
- Own the 30/60/90 onboarding playbook for new clients transitioning from delivery to CS
- Run quarterly cohort reports — retention, expansion, NPS — for leadership
- Co-lead client advisory board and customer reference program
What we're looking for
- 4+ years in customer success, account management, or post-sales consulting on B2B software ($50K-$500K ACV range)
- Track record of retention + expansion numbers you can walk through in an interview
- Comfortable with ERP or mid-market SaaS conversations — finance, operations, supply-chain literacy
- Operates independently across time zones — no hand-holding
- Excellent written + verbal English; professional-grade communication under pressure
- Enough technical curiosity to learn Odoo's feature surface to the level needed for QBR conversations
- Comfort with numbers — forecasts, cohort math, retention curves
Nice to have
- Prior Odoo end-user experience before moving into CS
- French-Canadian fluency for Quebec accounts
- Experience building a customer reference / advisory-board program from zero
- Background in an industry vertical we serve (manufacturing, distribution, professional services)
About the team
Octura is an Official Odoo Ready Partner headquartered in Wyoming with a bilingual EN/FR team serving SMBs across the US, Canada, and Quebec. 100+ implementations delivered, 95% client retention, senior-only staffing model — no multi-layer hierarchy with juniors learning on your projects. You'll work directly with experienced architects and project leads.
Ready to apply?
Send us your CV and a few words about your background — we read every application and reply within 5 business days.
Apply nowWhy Join Octura?
The real perks of working at Octura
Senior-only team, remote-first, transparent compensation. Here's what that actually looks like day-to-day.
Senior-level compensation
Market-rate base plus performance bonus, reviewed annually against North American senior-consulting benchmarks. Transparent compensation bands per role.
Remote-first, async-by-default
Work from anywhere in the US or Canada. Core overlap hours are 10am-2pm Mountain — everything else is async. Two in-person team offsites per year.
Learning budget
USD 2,500/year per person for books, courses, conferences (Odoo Experience, OCA Days). Paid Odoo certification exams for every engineer.
Health coverage
Medical, dental, and vision covered at 90% for you and 75% for dependents (US). Equivalent plan in Canada via a Health Spending Account.
Paid time off
25 vacation days + 10 sick days + your birthday off + all national holidays. Vacation is mandatory — we enforce it quarterly so you actually take it.
Home-office setup
USD 2,500 one-time home-office stipend for monitor, chair, desk. MacBook Pro or ThinkPad refresh every 3 years. Monthly connectivity reimbursement.
Parental leave
16 weeks fully paid for all new parents (birth, adoption, surrogacy), plus a two-week phased return. Caregiver leave for immediate family up to 4 weeks/year.
Work that matters
Small senior-only team, no junior-factory model. You own your clients and you see the impact. 95%+ client retention means the same projects pay off for years.