Ongoing Support
Keep Your Odoo Running Smoothly
We built flexible support plans around what your business actually needs, whether that means basic maintenance or a dedicated team standing by.
Get SupportAfter go-live, your Odoo system needs proactive maintenance and responsive support to perform at its best. Our Odoo support plans give you direct access to certified developers and consultants who know your configuration, customizations, and business processes, not a generic call center.
From bug fixes and security patches to feature requests and performance optimization, we cover everything you need to keep Odoo running smoothly. Every plan includes SLA-backed response times, regular system health reviews, and a dedicated account manager who tracks your instance health.
Support Plans
Choose the level of support that fits your business
Essential
For small teams with basic needs
From $500/month
SMBs lose an average of $1,600 an hour to Odoo downtime, which is why this plan tends to pay for itself
- 10 support hours/month
- Email support (48h response)
- Bug fixes & minor updates
- Monthly health check
- Access to knowledge base
Professional
For growing businesses
From $1,200/month
Within three months, clients typically see 40% fewer support tickets
- 25 support hours/month
- Priority email & phone (24h response)
- Bug fixes & feature enhancements
- Weekly health checks
- Quarterly optimization review
- Dedicated account manager
Enterprise
For mission-critical operations
Custom pricing
A 99.9% uptime SLA keeps mission-critical operations protected
- Unlimited support hours
- 24/7 emergency hotline (4h response)
- Proactive monitoring & alerts
- Dedicated support team
- Monthly strategy sessions
- SLA with uptime guarantee
What's Included
Every support plan comes with these core services
Ticket Management
Submit, track, and prioritize every support request through one dedicated portal.
Fast Response
Response times are guaranteed under your plan, and critical issues jump straight to the front of the line.
System Updates
Regular patches and version upgrades keep your Odoo secure and current.
Quality Assurance
Every change goes through staging before it reaches production, so nothing catches you off guard.
Performance Optimization
We run regular audits to catch bottlenecks and speed the system up.
Dedicated Contact
You'll always know who to call, because your account manager knows your system inside and out.
How It Works
Getting support is simple
Step 1
Submit a ticket
Log the issue by portal, email, or phone, with details and screenshots attached.
Step 2
We assess & prioritize
Our team reviews it, sorts it by urgency, and hands it to the right specialist.
Step 3
We resolve & communicate
We keep you posted the whole way through and test thoroughly before the ticket closes.
Step 4
We document & improve
Each resolution gets documented, and recurring patterns turn into proactive improvements.
Backed by real migrations
Numbers like yours, validated on real migrations
These are three engagements where the projection actually turned into operational reality on Odoo, and the full case studies live on the migration service page.
- ManufacturingV12 → V17
Industrial Manufacturer, Texas
12custom modules carried over, zero data lost
- DistributionV14 → V18
Wholesale Distributor, Quebec
30%faster page loads once the upgrade shipped
- Professional ServicesCE → Enterprise
Consulting Firm, Brussels
0hproduction downtime during cutover
Tell us what keeps breaking
Tell us what your support needs look like, and we'll point you to the plan that fits your business.
Support FAQ
01
What's your response time?
Critical issues (system down, data corruption) fall under a 4-hour SLA, while standard requests fall under 24 hours. 95% of our clients rate our support response as 'excellent'.
02
Do we get a dedicated contact?
Yes, every support client gets a senior architect who already knows your system, your processes, and your team. There's no ticket roulette here, you're always talking to someone with context.
03
Can you help us add new features over time?
Absolutely, support plans set aside development hours for new features, workflow tweaks, and added modules as your business grows. Think of it as an ongoing partnership rather than pure break-fix work.