Ongoing Support
Keep Your Odoo Running Smoothly
Flexible support plans designed to match your needs. From basic maintenance to dedicated teams, we've got you covered.
Get SupportAfter go-live, your Odoo system needs proactive maintenance and responsive support to perform at its best. Our Odoo support plans give you direct access to certified developers and consultants who know your configuration, customizations, and business processes — not a generic call center.
From bug fixes and security patches to feature requests and performance optimization, we cover everything you need to keep Odoo running smoothly. Every plan includes SLA-backed response times, regular system health reviews, and a dedicated account manager who tracks your instance health.
Support Plans
Choose the level of support that fits your business
Essential
For small teams with basic needs
From $500/month
Average Odoo downtime costs SMBs $1,600/hour — our support pays for itself
- 10 support hours/month
- Email support (48h response)
- Bug fixes & minor updates
- Monthly health check
- Access to knowledge base
Professional
For growing businesses
From $1,200/month
Clients report 40% fewer support tickets within 3 months
- 25 support hours/month
- Priority email & phone (24h response)
- Bug fixes & feature enhancements
- Weekly health checks
- Quarterly optimization review
- Dedicated account manager
Enterprise
For mission-critical operations
Custom pricing
99.9% uptime SLA protects mission-critical operations
- Unlimited support hours
- 24/7 emergency hotline (4h response)
- Proactive monitoring & alerts
- Dedicated support team
- Monthly strategy sessions
- SLA with uptime guarantee
What's Included
Every support plan comes with these core services
Ticket Management
Dedicated portal to submit, track, and prioritize your support requests.
Fast Response
Guaranteed response times based on your plan. Critical issues get immediate attention.
System Updates
Keep your Odoo secure and up-to-date with regular patches and version upgrades.
Quality Assurance
All changes are tested in staging before deployment. No surprises in production.
Performance Optimization
Regular audits to identify bottlenecks and improve system speed.
Dedicated Contact
Know who to call. Your account manager understands your system inside out.
How It Works
Getting support is simple
Submit a ticket
Log your issue through our portal, email, or phone. Include details and screenshots.
We assess & prioritize
Our team reviews, categorizes by urgency, and assigns the right specialist.
We resolve & communicate
You're kept informed throughout. We test thoroughly before closing the ticket.
We document & improve
Every resolution is documented. Patterns lead to proactive improvements.
Ready for Peace of Mind?
Let's discuss your support needs. We'll recommend the right plan for your business.